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Can you teach me how to use my sewing machine?
Yes we can. We have “Intro to Sewing” classes, private lessons, a 30-minute overview lesson, or you can just come and ask me a question or two during a drop-in time. Visit our Classes page for a list of upcoming classes.
Of course. Our drop-ins are called Stitch Club and happen twice per month. Pre-registration is necessary. You can use the machines, work tables, and tools in our studio. There is an experienced stitcher on hand who can answer your occasional questions but if you need one-to-one teaching then we will ask you to book a private lesson for more in-depth support.
What are your classes like?
Our classes are limited to 5-8 students so you get the best instruction and attention you need. Each student will have a machine to work on so no one has to share machines. Our teachers are all makers as well as experienced instructors. We hope they will inspire you as well as teach you new skills. Each class allows time for questions as well as instruction. At the start of each class we serve tea and usually a sweet treat while we relax and get to know each other before starting instruction. Being Northern Irish (Jill), tea is a key element of a warm and hospitable welcome. In the studio you are expected to follow instructions and safety guidelines for your own safety and to avoid damage to machines and tools.
Do you have free parking?
Yes, we have a covered parking lot in our building which is accessed from Spring St. Please ask for a parking pass in the store. Street parking in the area is also free.
What is your refund policy for class registrations?
To be fair to those who sign up for classes and events particularly those on the waiting lists we have a cancellation and refund policy.
Full registration payment is required to reserve your spot in a class or event. Cancellations made more than 1 week in advance of the class or event will receive a 50% refund. For cancellations made less than 7 days in advance no refund will be given. Transfers may be granted at the discretion of management for a fee of $25 for classes of 4 hours or less, or $50 for classes of more than 4 hours in length. If we have to cancel a class due to low enrolment you will receive a full refund or a free transfer to another class or event.
For custom parties we do not issue refunds. If the party is cancelled with at least 3 weeks notice we will issue a credit to use against any of our offerings or products.
What is your refund policy for products?
No returns on cut merchandise e.g. fabric by the metre. Damaged or defective goods can be returned for replacement, refund or store credit. We will refund the shipping costs in the instance that your goods are defective. Other items can be returned for store credit within 30 days of receipt of your goods.
Sewing machines: returns can be made on unopened boxes within 15 days of purchase. Within 15 days opened boxes can be returned for a 15% restocking fee. No returns on damaged machines. The warranty on new machines covers parts and labour for 2 years, electrical defects for 2 years, and manufacturer's defects for 25 years.
How much does it cost to ship my item(s)?
Shipping is calculated during the checkout process and shown to you before you complete your order. Pick-up from our store in Port Moody is always free. Standard shipping for Canada orders under $150 is $12. Shipping for orders over $150 before taxes is discounted to $6.95. Small packets are charged shipping of $5.99 and are not tracked. We are not responsible for orders shipped by Small Packet rate after they leave our store.
Sewing machines are available for local pick-up. We also offer free shipping to BC addresses for sewing machines. Shipping sewing machines to other Provinces has an add-on shipping cost of $12-20 depending on the weight of the machine.
Your order will be shipped within 3 business days. Orders ship when complete so we will wait to fill any pre-order items before shipping your whole order. Delivery within Canada typically takes from 2-9 business days depending on the distance. We use Canada Post for most of our shipping.
Standard international shipping is $20-$30 depending on weight of order (calculated at checkout).
When do you ship pre-order items?
Any orders that contain products marked as "pre-order" will be held until all products are available. They will be shipped within 2 business days of the last item in the order arriving in our store. If your order contains both pre-order and in-stock items then the entire order will ship together once all items are ready. If you would like to have a partial order shipped to you right away please contact us. This may incur additional shipping charges.
Where are your products shipped from?
All our products are shipped from our shop and studio in Port Moody, BC. Our sewing classes and events all take place at this studio.
What about sales tax?
GST (5%) and PST (7%) are charged in British Columbia. Residents in Alberta, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan and Yukon GST (5%) are only charged. HST (13%) is charged for New Brunswick, Newfoundland Labrador and Ontario residents. Nova Scotia residents are charged HST (15%). Prince Edward Island residents are charged HST (14%). Class registrations are charged GST only.
Yes. Machines dropped off at the studio are serviced and repaired by Castle Sewing Centre.
Do you have any free resources or patterns for me?
What about health and safety due to COVID19?
We care about our community and have taken steps to provide a safe environment for you to visit us in person. While we still encourage online orders and curb-side pick-ups we are opening with modified hours and new health & safety protocols. For more information on our policies please see our Health and Safety page.
How do you choose your fabrics?
Our fabrics are all hand-picked for a reason. We want each fabric to have a story that is meaningful to you. We choose to stock mainly natural fibres and seek out certified fabrics that make less impact on people and the environment. That is why we don't have many plastic fibres like polyester or nylon. We want you to feel good about the fabrics you make with as well as feel good in them.
Further details about our Terms of Service can be found at the bottom of the Checkout page. They can be read before entering payment details.