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To be fair to those who sign up for classes and events particularly those on the waiting lists we have a cancellation and refund policy for class registrations.
Full registration payment is required to reserve your spot in a class or event. Cancellations made more than 1 week in advance of the class or event will receive a 50% refund. For cancellations made less than 7 days in advance no refund will be given. Transfers may be granted at the discretion of management for a fee of $30 for classes of 4 hours or less, or $50 for classes of more than 4 hours in length. If we have to cancel a class due to low enrolment you will receive a full refund or a free transfer to another class or event.
For custom parties we do not issue refunds. If the party is cancelled with at least 3 weeks notice we will issue a credit to use against any of our offerings or products.
No returns on cut merchandise e.g. fabric by the metre. Damaged or defective goods can be returned for replacement, refund or store credit. We will refund the shipping costs in the instance that your goods are defective. Other items can be returned for store credit within 30 days of receipt of your goods.
Sewing machines: returns can be made on unopened boxes within 15 days of purchase. Within 15 days opened boxes can be returned for a 15% restocking fee. No returns on damaged machines. The warranty on new machines covers parts and labour for 2 years, electrical defects for 2 years, and manufacturer's defects for 25 years.
Local Pick-Up and Shipping:
Orders of products for shipping are typically processed within 3 working days. Orders ship when complete. You will receive a shipping notification when your order has been shipped.
Shipping is calculated during the checkout process and shown to you before you complete your order. Pick-up from our store in Port Moody is always free. Standard shipping for Canada orders under $150 is $12.95.
Shipping for orders over $150 before taxes is discounted to $6.95. Small packets are charged shipping of $5.99 and are not tracked. Standard international shipping is $20-$30 depending on weight of order (calculated at checkout).